Frequently Asked Questions

Welcome to the Frequently Asked Questions page! Here you’ll find information on the most asked questions, along with help guiding you through the website.

What kind of help do you need?

For more questions, please Contact Us


Do you ship to Canada or outside the contiguous US?

We only ship our products inside the contiguous US. However, we can ship to freight forwarders who are able to transfer the product to a final destination outside of the contiguous US at the customer’s expense. Please note that is not responsible for damaged or missing items not reported by the freight forwarding company.

Can I pick up my order?

We are unable to facilitate pick-up orders. Instead, we offer delivery to any home or business address inside the contiguous US, with free shipping on orders over $3,500.

Can I adjust/choose my delivery date?

We have different shipping polices for our different product collections. Most of the time, shipping carriers will accommodate as best they can to schedule a convenient delivery date. Different areas of the country can be more limited due to location. Please visit our Shipping Terms or contact our customer service team for more information.

Where is your company/manufacturer located?

Our administrative offices are located in Tampa, but our products ship out of various locations because our customers are nationwide. We do not have a showroom - the website is our showroom! We eliminate showroom costs so that we can pass on the savings to our customers.

How long does it take from the time I order cabinets until they are delivered?

Delivery times depend on the products purchased, as well as their final destination. Please see our full Shipping Terms for estimated time frames.

Cabinet Assembly & Installation

Do the cabinets come with installation hardware?

Different scenarios will require different types of installation hardware. Therefore, we do not supply the hardware. Please refer to your local building codes to determine what is recommended for your structure.

Can I buy the cabinets unassembled?

The cabinets are only available as a fully assembled product.

How do I adjust the doors & drawers on my cabinetry?

Check out our instructional videos to learn how to adjust cabinet drawers.

Do you partner with or can you suggest any installers?

Because we ship all over the country, we are unable to recommend any installers in your specific area. We suggest searching for a local professional with cabinet installation experience and great reviews.


Can I purchase over the phone?

To protect our customers’ data, orders may only be submitted online through our secure website.

What is your price-match policy?

We are committed to providing the highest quality products at the best possible prices. If you find a lower advertised price on equivalent quality cabinets, we will gladly match the price. Please see our Price Match Guarantee for details and exclusions.

Do you offer special pricing for builders/contractors?

Yes we do! The Trade Pro Program offers several benefits, including pro pricing, to help professionals win more bids and grow their business. Visit our Trade Pro program page here: to sign up and receive all the details.

Should I feel comfortable ordering kitchen cabinets online?

Absolutely! First, rest assured employs state-of-the-art measures to protect customer information and privacy. Second, our company is BBB accredited and our cabinets are KCMA certified and CARB II compliant. And finally, if you use our free design service you will likely qualify for our Designer Reassurance Promise
Upon installation, if the items received are not all that is required to complete the project as designed and quoted by our team, will supply any remaining items at no charge (including freight). This only pertains to the area specifically within the scope of the design and quote included in the final design packet. Your satisfaction is our top priority and we want you to have a successful, finished project.

Trouble checking out?

This could be for a few reasons. Click here for our most common errors with checkout, and how to fix them.

Do you charge sales tax?

Orders may be subject to tax. For purchases where sales tax is applicable, you will see the tax calculated on the checkout page prior to submitting your order. In addition, some states may require you to file Use Tax for online purchases. Check with your local taxing authority for additional details.

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. collects the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

Seller’s program account number is SSU-R010552374.


Do you have a showroom?

Our business is exclusively online and therefore, we do not have a showroom location that is open to the public. This is how we are able to keep our prices low for you! We offer a Sample Door program for those who want to see cabinet door styles and colors in person.

Can I use the cabinets outdoors?

We do not sell outdoor cabinets. Using our cabinets outdoors will void the warranty.

Do any of the cabinets come in other colors or finishes besides those listed on the site?

No, but we love hearing your suggestions!

Do the doors and drawers come with soft close?

All cabinet lines come standard with soft close drawers. View our Comparative Chart for further details about each cabinet line.

Do you sell just doors or drawer fronts or just cabinet boxes without doors or drawers?

We only sell complete cabinets.

Do the cabinets come in any other types of wood?

Our cabinets are only available in Maple or Cherry. Cherry is not available in our Frameless line.

Can I pay extra to have glass included with my order?

We do not offer glass.

Where should I go to buy glass inserts?

We recommend finding a local glass shop. Be sure to install your cabinets first and then take the measurements for the glass inserts with you to the shop.

Are your cabinets covered by a warranty?

Yes! offers a limited lifetime warranty - Full Warranty Policy.

What are Unfinished Cabinets?

Unfinished cabinets have the same quality construction that you expect from a cabinet, but they have not been stained, painted, or otherwise finished. They are popular among those who want to personalize the color and look of their cabinets by applying their own unique finish.

Do I have to prep the unfinished cabinets before finishing?

All unfinished cabinets will arrive pre-sanded, and prepped for finishing. However, additional surface preparation may be needed/desired based on the finish application and/or the discretion of the finisher. Please consult the finishing product manufacturer (paint, stain, etc.) for how to best prepare for finishing.

Will the cabinets arrive sooner since they are unfinished?

Unfinished cabinets will still go through the normal production schedule. For information on current delivery timeframes, please see our Shipping page.

Are the kitchen cabinets all wood or particleboard?

Our face frame and frameless cabinets are made from maple or cherry wood and furniture grade plywood. Some door styles utilize a Medium Density Fiberboard (MDF) center panel. This has become an industry standard because MDF center panels are more resistant to changes in temperature and humidity. The euro frameless cabinets feature high tech acrylics laminated to either .75" white pine particleboard or .75" plywood.

What are the differences in construction/features between the cabinet lines?

Please see our Cabinet Collections Comparative Chart for more info on the construction and features included in each collection.


Do you offer kitchen islands?

We do not offer pre-configured, assembled islands. However, you can use a combination of base cabinets, wall cabinets, and trim to create a custom island. An island of such items, will need to be assembled together on site. If you would like assistance selecting the appropriate cabinets and trim for your custom, our Designers are here to help!

How long does it take to get a design once I submit my design request?

Our goal is 1-2 business days from the time our designer has all the information required to start the project. Actual lead times can vary depending on volume of requests.

Can someone from come to my home to take measurements?

Unfortunately, no. However, we have a helpful measurement guide and a video demonstrating how to measure.

How much does your design service cost, and are there any fees attached with the design or any commitments that I have to make?

Our design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information. The only requirement is your name, email address, and phone number so that we can contact you regarding your design request and measurements. View our Design page for more information.

What kitchen design software does use?

We use the industry leading kitchen design software.


What is your return policy?

Because all of our cabinets and parts are built to order and manufactured specifically for each customer's order, we are unable to accept returns on any products we sell. Please review our complete terms for more details on your product’s warranty.

What if I dislike the finished product?

Unfortunately, we do not accept returns or exchanges on individual cabinets, cabinet parts, trim items or any portion of cabinet orders. Please see our return and refund policy above for hardware and accessory items.


Do you offer financing?

Yes, through PayPal Credit and Affirm. PayPal Credit offers 0% financing for 6 months. Affirm loans vary between 10% and 30% APR simple interest for up to 48 months.

How do I sign up for financing on my order?

To use PayPal Credit: select it as your payment choice during checkout. You'll be asked to provide your date of birth and your Social Security number, and then to agree to the terms and conditions to apply for a PayPal Credit account. They will perform a credit check and you'll know within seconds if you are approved.

To use Affirm financing: sign up on the Affirm website or select Affirm as your payment method while checking out on (your order must be over $3,500). When you first create an Affirm account, they will perform a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Do I need a PayPal account to use PayPal Credit?

Yes, you do need a PayPal account in order to use PayPal Credit. However, you can sign up for an account anytime, including during checkout.

Is there an annual fee to use PayPal Credit or Affirm financing?

There is no annual fee to use PayPal Credit (see the Terms and Conditions). With Affirm, the corresponding finance charge is the only fee associated with a loan - they don’t charge late fees, service fees, prepayment fees, or any other hidden fees (see Affirm’s FAQs).