General Policies - (Individual product policies below)


    • All content of this website and its pages are for your general information and use only. It is subject to change at any time without notice.
    • You are aware that there may be inaccuracies or errors and Kitchen Resource Direct, LLC dba (hereafter "") will not be liable for these inaccuracies or errors to the fullest extent permitted by law.
    • Your use of this website is at your own risk and shall not be held liable.
    • This site may link to other websites that provide information for the user; however this does not mean that endorses that site. does not have any control over these sites and they are intended for informational use only.
    • You may not create a link to this website from another website without prior written consent from
    • Your use of this website is subject to the laws of the United States.
    • The entire liability of and its suppliers for any and all reasons shall be limited to the amount actually paid to In no event shall be liable for any indirect, incidental, consequential or special damages.

Free Shipping Policies reserves the right to change the free shipping promotion requirements at any time prior to purchase. Free shipping currently is available for the following products:

  • Cabinet Orders over $3,500.00 including:
    • Full Frame Assembled cabinets and cabinet accessories
  • Accessory Orders (Does not include cabinet accessories) over $149.00 including:
    • Rev-a-Shelf accessories
  • Hardware Orders over $49.00 including:
    • Berenson hardware
    • Belwith hardware
  • Sample Doors - All receive free ground shipping. Overnight and 2nd Day shipping available for an additional charge. All return shipping is free, with an included prepaid label.

Ordering Policies

    • If you use, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept all responsibility for all activities that occur under your account. You must be of legal age to make any purchases on the website. You agree that all information that is entered into the system is true to the best of your knowledge. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
    • hours are Monday - Thursday from 8:00am - 6:00pm (ET) and Friday from 8:00am - 5:00pm (ET) at toll free 877-573-0088 or
    • A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
    • All online orders are final. It's the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
    • All online orders from are custom orders so we DO NOT accept order cancellations or returns. Exceptions are made on certain products. See product details below.
    • Split Orders: To Improve the shipping and delivery experience, orders shipped to the same address may be merged in processing. Merged orders consisting of more than 6 total items (including multiple quantities of the same item), containing more than 1 cabinet will be converted to our Standard Delivery Lead time.
    • All orders must be paid in full in order to be processed.
    • will not hold orders once they are placed. You will be required to accept the delivery in the normal time period.
    • All approved refunds will take approximately 3-7 business days to reflect back on the credit card. All refunds will be issued to the original form of payment.
    • Orders may be subject to tax. For purchases where sales tax is applicable, you will see the tax calculated on the checkout page prior to submitting your order. In addition, some states may require you to file Use Tax for online purchases. Check with your local taxing authority for additional details.
      We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. collects the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
      Seller’s program account number is SSU-R010552374.
    • If for any reason an item is out of stock, you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by
    • Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs.

Design Service Policies

    • offers a free design service to all our clients. We will help you design your project free of charge; however it is the customer's responsibility to verify all designs before making any purchases. does not guarantee or take responsibility for any designs. All designs are based on customer preferences.
    • Our professional designers have been trained to help you with your project to the best of their knowledge. The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information; we just need your name, email address, and phone number to get started.
    • All designs are recommendations based on the information that we are given. All information must be submitted in writing, not verbally. By checking out and purchasing cabinets, the customer acknowledges that they have approved everything listed in the quote provided by If an order is received and the customer does not like the design, will not be responsible to provide new cabinets.

Contractor Program Policies

    • Contractor program is for licensed contractors and remodelers that are involved directly in the kitchen and bath industry. All applicants will be required to provide proof of active business entity to be considered for the program.
    • reserves the right to determine eligibility of all applicants based on the information provided.
    • reserves the right to change any or all details of the program at any time, without prior written notice. Contractor accounts may also be subject to reclassification at any time. Any questions regarding terms, conditions or eligibility may be submitted to
    • Not to be combined with other general advertised promotions. Advertised promotions will not apply to the contractor customer groups, unless otherwise specified.
    • All customer groups including contractors are subject to all other general terms and conditions.

Promotion Policies

    • All sales, promotions, and coupon codes are subject to change without notice and only available on new purchases through’ public website. Offer cannot be applied to previous purchases or combined with any other offer; additional exclusions may apply.
    • Sale promotions and coupon codes may have limit restrictions depending on the promotion. Certain minimums may be required for the coupon code to be valid.

Product Policies

Kitchen Cabinet Policies

Delivery & Shipping

Standard In-Home Delivery - (FREE) offers an in-home delivery service that will allow our customers to enjoy the luxury of a first-class delivery made directly to their home.

    • Timeframe - View Shipping Page for current lead-times. Shipping lead times will vary due to the shipping logistics to different areas of the country. Order must be over $3,500 to qualify for the FREE shipping.
    • All cabinet orders that consist of 5 cabinet boxes or more will be delivered via the Standard In-Home Delivery service. will determine if the order contains 5 cabinet boxes or more.
    • The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit to the final mile terminal that will be making the in-home delivery. Once the cabinets have been received by the terminal, you will receive an automated text alert followed by a call within 24 hours to arrange the in-home delivery. Standard messaging rates may apply. The delivery agency will not schedule a delivery appointment nor have record of the delivery until they have physically received the cabinets. Delivery dates will be subject to the local terminal making the final delivery. Deliveries are scheduled for the first available dates. Customers will be responsible for daily storage fees they are unable to accept. The customer will get an automated call the day/night before the delivery date to provide a 4-hour window delivery time-frame for the next day. The driver will also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.
    • The delivery crew is responsible to bring the cabinets into the first dry area of the home. The crew will not open the boxes unless there appears to be external damage that needs to be inspected. The crew is not responsible to stay while you open all the boxes, you have 30 days to report concealed damage.
    • Deliveries will be made on a box truck that will consist of a crew of two team members. You can expect the crew members to greet you with respect, be in uniforms, examine the area that the cabinets will be carried to, and protect the delivery area.
    • Delivery days will vary for each specific location. Deliveries are only made to certain areas on certain days of the week on the next available truck. If you would like to find out what days our trucks are in your area you may contact customer service and we will be happy to provide you with that information.

    Expedite Orders

    • At its own discretion, may choose to expedite an order when it consists of 6 or less items (including multiple quantities of the same item) and no cabinet boxes.
    • Generally, expedited orders will ship in 12-15 business days.
    • Expedited orders will ship via a ground or tailgate delivery through a third party (LTL, Saia or FedEx). The carrier will NOT bring the items into the home or remove material. The customer will be responsible for unloading items off the tailgate of the truck.

    Restricted Area Home Delivery - (CALL FOR QUOTE)

    • If your delivery location has additional restrictions and requires custom delivery not offered in the standard in home delivery a quote will be provided. Special cases include but are not limited to: ferry or bridge toll, located in remotely rural area that our normal service doesn't cover, densely urban areas, and elevator access. Restricted home delivery access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. If you have questions about your delivery location please call Customer Service. If you place an order and we determine the area is not serviced by our standard in home delivery we will contact you at that point to give you a quote.

    Holiday Orders

    • Cabinetry orders placed during November and December may experience longer than expected lead times due to shipping & scheduling constraints.

    Replacement Order

    • All processed claims will ship in 10-12 business days after the claim has been finalized. Claims must be submitted to our Customer Service team for review with the appropriate photos and details. Registered users can submit using our Online Claims tool by clicking here. See the replacements page for more information.
    • All replacement orders will ship via tailgate delivery through a third party (LTL, Saia, or FedEx). The carrier will NOT bring the cabinets into the home or remove material. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.

    General Shipping Policies

    • Someone at least 18 years of age must be present to accept the cabinets.
    • Customer must have an area ready to accept the cabinets that is clean, dry and able to fit all the cabinets. The trucking companies will not help clear space for the cabinets.
    • The driver will not unpack the cabinets boxes due to time restrictions; however if a cabinet box appears to be damaged you may ask to remove the cabinet from the box for further inspection. The driver is not responsible to haul away any trash.
    • will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of control.
    • Some items are shipped using a third party shipping company (Saia, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
    • Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
    • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc., the delivery agent will call and reschedule. is not responsible for lost time or wages due to a shipment being delayed.
    • will ship anywhere in the Contiguous United States that has normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

    Receiving Policies

    • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You are responsible to check and make sure that all items on the order sheet/packing list are delivered by the shipping company.
    • All missing and visibly damaged items must be clearly marked on the driver's paperwork. Make sure to get a copy of the Bill of Lading that includes both the driver's and the customer's signature.
    • The bill of lading (driver's paperwork) indicates the number of cartons, not necessarily the number of items. You must check that all items on the order have been received before you sign the paperwork.
    • After all boxes are received sign off on the drivers paperwork. Once the customer signs off that all cabinets are received, will not be responsible for missing items.

    Missing Items Policies

    • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect for any visible damages to the boxes and make sure all products are received in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to immediately via our Claims Submission Form.
    • will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
    • Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

    Damage/Defects Policies

    • Please inspect all boxes for visible damage in the presence of the carrier representative, they will not wait for you to open every box. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver's paperwork) in front of the carrier and report the issue to immediately via our Claims Submission Form.
    • is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
    • All unconcealed damaged items must be reported on the bill of lading (driver's paperwork) at the time of delivery. All claims then must be reported to via our Claims Submission Form by sending the info regarding the issue and pictures showing the damage. No claims will be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
    • All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to via our Claims Submission Form by sending the info regarding the issue and pictures showing the damage.
    • Clear photos showing the damage or defective items will be required to process any claim.
    • All product verified correctly as defective will be shipped at no charge.
    • If you have any questions or concerns, please contact us at 877-573-0088.

    Cabinet Replacements

    • Replacements still need to go through production since the cabinets, as well as cabinet parts and accessories, are not stock items and will take approximately 10-12 business days to ship.
    • will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. is not responsible for the assembly of the new part.
    • is not responsible for any additional fees incurred.

    Return/Cancellation/Mistake Policies

    • NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. does not accept cancellation of orders or accept any returns, so please review all orders carefully.
    • We offer free design services to help the customer buy with confidence; however we do not accept any design related responsibility.
    • If a mistake is made during the checkout process, you may contact via email at immediately to try and resolve the issue; however reserves the right to deny any requests.

    Hardware Policies (ships in 2-5 business days)


    • Berenson hardware
    • Belwith hardware

    General Policies

    • Hardware ships in 2-5 business days via FedEx or UPS ground shipping. Shipping is FREE on all hardware orders over $49.00. Hardware combined with other non hardware items may be charged a shipping fee.
    • If does not have the items in stock we will have it shipped directly from the manufacturer to the customer. This can add additional 1-5 business days to the overall shipping.
    • Sometimes items are discontinued by the manufacturer and is not notified. If you order an item that was discontinued will refund your entire purchase and you will be notified via email.
    • Customer does not need to be home to accept the delivery.
    • Cabinet Hardware products are not eligible for return or refund.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has been processed you cannot cancel the order.

    Rev-a-Shelf Policies (ships in 2-5 business days)

    General Policies

    • Rev-a-Shelf items ship in 2-5 business days via FedEx ground shipping. Shipping is FREE on all Rev-a-Shelf orders over $149.00. Rev-a-Shelf items combined with other non Rev-a-Shelf items may be charged a shipping fee.
    • Some Rev-a-Shelf items are special order only and will take 2-3 weeks for the item to ship. No returns on special order products. All special order products are marked on the product page.
    • Sometimes items are discontinued by the manufacturer and is not notified. If you order an item that was discontinued will refund your entire purchase and you will be notified via email.
    • Customer does not need to be home to accept the delivery.
    • Returns must be approved by Customer must email for approval and return instructions. Customer will be subject to a 20% Restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has been processed you cannot cancel the order.

    Sample Door Policies (same business day shipping before 3pm ET)

    General Policies

    • Sample door orders placed before 3pm ET ship out the same business day via FedEx ground shipping. Ground shipping is FREE on all sample door orders. Overnight and 2nd Day shipping is available for an additional charge. Please note overnight orders will deliver the next business day and 2 day priority shipments will arrive in 2 business days. All orders must be placed before 3pm ET to ship out the same business day. All return shipping is free, with an included prepaid label. Sample doors combined with other non-sample door items may be charged a shipping fee.
    • All doors must be returned in reusable, good condition and in the original packaging and box. The doors must match the invoice in the box in order to receive a full refund.
    • Customer does not need to be home to accept the delivery.
    • If you return your door samples within 30 days of receiving the order, you will receive a 100% refund on your deposit, minus any expedited shipping fees paid at checkout. The shipping both to and from you is on us. Simply attach the new label included with your samples.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has shipped you cannot cancel the order.

    Disclaimer for Painted Wood Cabinetry

    • Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. Some people think joint lines actually add to the appeal of painted cabinets. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to
    • Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines.
    • Joint lines also may occur due to the repeated impacts from normal everyday use.
    • An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
    • Discoloration: All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.

    Pricing Disclaimer

    • reserves the right to change pricing without notice. cannot change the prices or amount due on products that have been already paid for and are scheduled to be delivered.
    • accepts Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Affirm financing, and cashier's checks. No personal checks, business checks, or money orders will be accepted. Cashier's check is only accepted by express mail received within 5 business days or order is automatically canceled and shopping cart price no longer honored.

    Make Cashier’s Check payable to:
    8906 Brittany Way
    Tampa, FL 33619

    Best Price Guarantee Policies

    • is committed to providing the best possible pricing to our customers. If you find a lower advertised price on an equivalent quality product from a competitor, will beat that price by 5%.
    • To request a Best-Price review, simply email the following information to Itemized detailed quote, shipping/handling/delivery charges, brand of cabinets, product details and delivery time frame. Please use “Best Price Guarantee” in the subject line of the email. Only valid printed quotes are eligible for review. In the event no effective date is listed on the information, only quotes dated within the past thirty days will qualify for review.
    • reserves the right to make decisions on all Best-Price reviews, and the company’s decision on eligibility is final.
    • The Best-Price Guarantee does not cover the following special circumstances: competitors bonus, contractor pricing, special or free offers or promotions, rebates, financing offers, clearance, discontinued or close out pricing, special offers on used, returned, damaged, open box or display merchandise items. Service contracts, installation, delivery or assembly services are also not valid for review or comparison. Ready to Assemble (RTA) cabinets also do not qualify for this program.
    • All pricing reviews and comparisons will be based off final sales price. will not automatically adjust or refund all or part of final sales price without verification of competitor pricing.

    Warranty Policy

    • hereby warrants to the original purchaser, for residential applications only, that all items are free from defects in material and workmanship. The warranty runs for as long as you own the home and begins upon the date of delivery. has the right to determine if the product is repairable or replaceable and does not include any labor for removal or replacement of the new product. This warranty does not extend to defects caused by: improper handling, storage, installation, assembly, modifications or alterations to the product, extreme temperatures, intentional damage, fire or water, acts of nature, harsh abrasive chemicals, accidental misuse, or normal wear and tear.
    • Cabinets are made of natural wood and may vary in texture, color or wood grain, and exhibit subtle changes over time. These variations are considered natural and are not covered under the warranty program.
    • All unfinished products are pre-sanded and prepped for finishing. However, additional surface preparation may be needed/desired based on the finish application and/or the discretion of the finisher. Please consult the finishing product manufacturer (paint, stain, etc.) for how to best prepare for finishing. Surface scratches, minor dents, or wood defects will not be warranted as the final sanding and finish coats will cover these minor defects. Therefore, it is the responsibility of the customer to ensure proper sanding and application of all finishes.
    • All warranty claims MUST be made via our Claims Submission Form and must have pictures along with a detailed description of the defects. After reviews the claim within a 72 hour period or three business days they will, at their discretion, determine to repair or replace the defective product. will be responsible for all shipping and handling fees if a valid claim is approved.

    Applicable Law

    • By using any services, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and All disputes will be filed in Hillsborough county under Florida Law. All disputes must be mailed to 8906 Brittany Way, Tampa, Florida, 33619. All emailed disputes will not be responded to.