FREE SHIPPINGON ALL CABINET ORDERS OVER $2000
CALL US FOR FREE PROFESSIONAL DESIGN HELP:877-573-0088


General Policies - (Individual product policies below)

Website

  • All content of this website and its pages are for your general information and use only. It is subject to change at any time without notice.
  • You are aware that there may be inaccuracies or errors and Kitchen Resource Direct, LLC will not be liable for these inaccuracies or errors to the fullest extent permitted by law.
  • Your use of this website is at your own risk and Kitchen Resource Direct, LLC shall not be held liable.
  • This site may link to other websites that provide information for the user; however this does not mean that Kitchen Resource Direct, LLC endorses that site. Kitchen Resource Direct, LLC does not have any control over these sites and they are intended for informational use only.
  • You may not create a link to this website from another website without prior written consent from Kitchen Resource Direct, LLC.
  • Your use of this website is subject to the laws of the United States.
  • The entire liability of Kitchen Resource Direct, LLC and its suppliers for any and all reasons shall be limited to the amount actually paid to Kitchen Resource Direct, LLC. In no event shall Kitchen Resource Direct, LLC be liable for any indirect, incidental, consequential or special damages.

Free Shipping Policies

Kitchen Resource Direct, LLC reserves the right to change the free shipping promotion requirements at any time prior to purchase. Free shipping currently is available for the following products:

  • Cabinet Orders over $2,000.00 including:
    • Deerfield cabinets and cabinet accessories
    • Jasper cabinets and cabinet accessories
    • Titusville cabinets and cabinet accessories
  • Accessory Orders (Does not include cabinet accessories) over $149.00 including:
    • Rev-a-Shelf accessories
  • Hardware Orders over $49.00 including:
    • Top Knobs hardware
    • Berenson hardware
    • Belwith hardware
  • Sink Orders - All receive free shipping
    • Global Sinks
    • KRD Sinks
  • Sample Doors - All receive free ground shipping. Overnight and 2nd Day shipping available for an additional charge. All return shipping is free, with an included prepaid label.

Ordering Policies

  • You must be of legal age to make any purchases on the Kitchen Resource Direct, LLC website. You agree that all information that is entered into the system is true to the best of your knowledge.
  • Kitchen Resource Direct, LLC customer service is available Monday – Friday from 9:00am – 5:00pm (EST) at toll free 1-877-573-0088 or customerservice@kitchenresourcedirect.com.
  • All orders will be processed within 48 hours or two business days after payment is received. All orders are subject to approval by Kitchen Resource Direct, LLC.
  • A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
  • All online orders are final. It's the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
  • All online orders from Kitchen Resource Direct, LLC are custom orders so we DO NOT accept order cancellations or returns. Exceptions are made on certain products. See product details below.
  • All orders must be paid in full in order to be processed.
  • All approved refunds will take approximately 5-7 business days to reflect back on the credit card. All refunds will be issued to the original form of payment.
  • If you reside in Florida you are liable, but not limited to Sales Tax. Other states may require you to file Use Tax for online purchases.
  • If for any reason an item is out of stock, you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by Kitchen Resource Direct, LLC.
  • Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs.

Design Service Policies

  • Kitchen Resource Direct, LLC offers a free design service to all our clients. We will help you design your project free of charge; however it is the customer's responsibility to verify all designs before making any purchases. Kitchen Resource Direct, LLC does not guarantee or take responsibility for any designs. All designs are based on customer preferences.
  • Our professional designers have been trained to help you with your project to the best of their knowledge. The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information; we just need your name, email address, and phone number to get started.
  • All designs are recommendations based on the information that we are given. All information must be submitted in writing, not verbally. By checking out and purchasing cabinets, the customer acknowledges that they have approved everything listed in the quote provided by Kitchen Resource Direct. If an order is received and the customer does not like the design, Kitchen Resource Direct will not be responsible to provide new cabinets.

Product Policies

Deerfield™ Kitchen Cabinet Policies

Delivery & Shipping

    Standard Home Delivery - (FREE)

    Timeframe
    • Deerfield assembled cabinets are custom built for each order. Shipping lead times will vary due to the shipping logistics to different areas of the country. Order must be over $2000 to qualify for the FREE shipping.
    • View the Map of the Standard Home Delivery general time frame for each state.
    Details
    • All cabinet orders consisting of 3 or more cabinet boxes will be delivered on a dedicated Kitchen Resource Direct truck controlled by a third party which is contracted by Kitchen Resource Direct.
    • All shipping locations must be able to accommodate for large tractor trailers. A large tractor trailer truck includes a 53’ trailer bed and can be as long as 73’ with the truck cab. If the location cannot handle a large tractor trailer the cabinets must be shipped special arrangement home delivery. You must select special arrangement home delivery at checkout if the order does not qualify for the standard home delivery. Kitchen Resource Direct will verify all orders after the order has been placed and has the final say on whether or not we can access a particular area.
    • The Customer will receive an email and phone call approximately a week before the cabinets are being delivered to the home with a specific day and time frame that the cabinets will arrive. The driver will also call you before making the delivery to confirm the appointment. This time and date cannot be changed and the customer will be responsible to have someone 18 years or older at the location to accept the delivery.
    • The driver will arrive at the location and unload the cabinets off the truck. The driver will carry the cabinets to a covered location (usually a garage) that is on the same level as the truck tires. They will not climb stairs or go inside the house. If in-home delivery is necessary you must select special arrangements home delivery.

    Special Arrangement Home Delivery - ($150.00)

    Timeframe
    • Orders shipped with special arrangements require the use of a third party shipping agent to make the delivery. These special accommodations may incur extended lead times for delivery based on your location, circumstances and available delivery agent.
    Details
    • Special arrangement home delivery will be required if your delivery location has limited access such as: stairs to access first floor, cul de sac or dead end community, low hanging power lines, narrow streets or one-way streets, cars parked on street, cannot accommodate a semi-truck with a 53’ foot trailer, does not have a garage, and/or apartment/condo. You can also select this service to have your order delivered in home to the first dry area in the home. Please see Restricted Delivery Access for situations outside of this service.
    • Kitchen Resource Direct will not schedule a delivery date and time when using a third party delivery company. The customer will be alerted via email once the cabinets have shipped from the manufacturer and will receive an estimated date that the cabinets will arrive at the local terminal that is making the final delivery. Once the cabinets are received by the shipping terminal, they will call you to arrange the white glove delivery date and time frame. They will not schedule a delivery appointment nor have record of the delivery until they have received the cabinets. Delivery dates will be subject to the local terminal making the final delivery.
    • When the driver arrives, they will carry the cabinets to a covered location or just inside the house, they will not climb more than 3 stairs or go into hard to access areas. The cabinets will be delivered on a smaller truck that is able to access smaller areas. You have 7 days to accept the order from the time that the company calls to schedule delivery. Any additional storage time will require extra fees.

    Restricted Area Home Delivery - (CALL FOR QUOTE)

    • If your delivery location has additional restrictions and requires custom delivery not offered in the special arrangement delivery a quote will be provided. Special cases include but are not limited to: ferry or bridge toll, located in remotely rural, densely urban areas, and elevator access. Restricted home delivery access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. If you have questions about your delivery location please call Customer Service.

    Rush Order Delivery

    • Generally ships in 10-12 business days. Some restrictions may apply.
    • To Qualify: An order can only consist of 8 total items or less (including multiple quantities of the same item), with no more than 2 cabinet boxes. If the requirements are met the order automatically qualifies for expedited manufacturing. Kitchen Resource Direct determines if the item is considered a cabinet box. If the order does not meet these requirements, it cannot be expedited. Some restrictions on certain items may apply. Larger items (i.e. pantries, oven cabinets) will not qualify for expedite shipping due to shipping restraints. Certain locations will limit the delivery options available for particular items due to the nature and size of the products.
    • All expedites will ship via tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.
    • All small orders that don’t meet the Rush delivery requirements will ship via the normal cabinet lead-time. Shipping will be tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.

    Replacement Order Delivery

    • All claims that are approved will ship in 10-12 business days after the claim has been verified and submitted. All claims must be sent to the claims department with the appropriate photos. See the replacements page for more information.
    • All replacement orders will ship via tailgate delivery through a third party (LTL, UPS, or FedEx). The carrier will NOT bring the cabinets into the home. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.

    General Shipping Policies

    • Someone at least 18 years of age must be present to accept the cabinets.
    • Customer must have an area ready to accept the cabinets that is clean, dry and able to fit all the cabinets. The trucking companies will not help clear space for the cabinets.
    • The driver will not unpack the cabinets; however if a cabinet appears to the damaged you may ask to remove the cabinet from the box for further inspection. The driver is not responsible to haul away any trash.
    • Kitchen Resource Direct, LLC will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of Kitchen Resource Direct, LLC control.
    • Some items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Kitchen Resource Direct, LLC. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
    • Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
    • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc., the delivery agent will call and reschedule. Kitchen Resource Direct, LLC is not responsible for lost time or wages due to a shipment being delayed.
    • Kitchen Resource Direct, LLC will ship anywhere in the Continental United States that has normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

    Receiving Policies

    • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You are responsible to check and make sure that all items on the order sheet/packing list are delivered by the shipping company.
    • All missing and visibly damaged items must be clearly marked on the driver’s paperwork. Make sure to get a copy of the Bill of Lading that includes both the driver’s and the customer's signature.
    • The bill of lading (driver’s paperwork) indicates the number of cartons or sometimes the number of pallets, not necessarily the number of items. You must open and check that all items on the order have been received before you sign the paperwork.
    • After all products are inspected sign off on the drivers paperwork. Once the customer signs off that all cabinets are received, Kitchen Resource Direct will not be responsible for missing items.

    Missing Items Policies

    • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect all products in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com.
    • KRD will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
    • Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

    Damage/Defects Policies

    • Please inspect all products in the presence of the carrier representative. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (drivers paperwork) in front of the carrier and report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com.
    • Kitchen Resource Direct, LLC is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
    • All unconcealed damaged items must be reported on the bill of lading (drivers paperwork) at the time of delivery. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage. No claims with be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
    • All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage.
    • Clear photos showing the damage or defective items will be required to process any claim.
    • All product verified correctly as defective will be shipped at no charge.
    • If you have any questions or concerns, please contact us at 1-877-KRD-0088.

    Return/Cancellation/Mistake Policies

    • NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. Kitchen Resource Direct, LLC does not accept cancellation of orders or accept any returns, so please review all orders carefully.
    • We offer free design services to help the customer buy with confidence; however we do not accept any design related responsibility.
    • If a mistake is made during the checkout process, you may contact Kitchen Resource Direct, LLC via email at customerservice@kitchenresourcedirect.com immediately to try and resolve the issue; however Kitchen Resource Direct, LLC reserves the right to deny any requests.

    Cabinet Replacements

    • Once a claim has been approved, Kitchen Resource Direct will get the replacement parts shipped out as soon as possible.
    • Replacements still need to go through production since the cabinets, as well as cabinet parts and accessories, are not stock items and will take approximately 7-12 business days to ship.
    • Kitchen Resource Direct will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. Kitchen Resource Direct is not responsible for the assembly of the new part.

    Jasper Kitchen Cabinet Policies (ships in Approximately 3-10 Business Days)

    Delivery Timeframe

    • Jasper cabinets and accessories are shipped in Approximately 3-10 Business Days after the order is placed. All Jasper cabinets include free delivery (on orders over $2,000.) All orders include call ahead for appointment and lift gate service.
    • The transit time can add an additional 2-5 business days to the overall delivery time. The customer will receive a call from the freight company to be notified of the delivery day and time frame.

    Delivery Methods

    • All deliveries are tailgate delivery only. This means that the freight company is only responsible to take the product to the tailgate or end of the truck.
    • FREE LIFTGATE. Kitchen Resource Direct includes a free lift gate for all deliveries that have pallets included. The customer receiving the product is still responsible to unload all items off the truck.
    • PLEASE NOTE: Many of the products are very large/heavy and may require at least two or three people to unload.
    • All shipping locations must be able to accommodate for large tractor trailers. A large tractor trailer truck includes a 53’ bed and can be as long as 73’ with the truck cab. If the location cannot handle a large tractor trailer, then special accommodations must be made and additional fees may apply.
    • The customer is responsible to notify Kitchen Resource Direct at the time of purchase if the delivery address is not accessible for a large freight truck and we will help make the special accommodations after the order is placed. Kitchen Resource Direct has the final say on whether or not we can access a particular area.
    • The customer will receive an email after the cabinets have shipped with the shipping information. The transit time can add an additional 2-5 business days to the overall delivery time. The customer will receive a call from the freight company to be notified of the delivery day and time frame. This time and date cannot be changed and the customer will be responsible to have someone 18 years or older at the location to accept the delivery.
    • The driver will not unpack the cabinets; however if a cabinet appears to the damaged you may ask to open the box for further inspection. The driver is not responsible to haul away any trash.
    • Some parts and accessories will be shipped via FedEx or UPS and will be dropped off at the delivery site. Generally, no signature is required.

    Shipping Policies

    • Kitchen Resource Direct, LLC will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of Kitchen Resource Direct, LLC control.
    • Some items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Kitchen Resource Direct, LLC. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
    • Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
    • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc. the delivery agent will call and reschedule. Kitchen Resource Direct, LLC is not responsible for lost time or wages due to a shipment being delayed.
    • Kitchen Resource Direct, LLC will ship anywhere in the Continental United States that has normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

    Receiving Policies

    • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You must check to make sure that all items on the order sheet are delivered by the shipping company.
    • All missing and visibly damaged items must be clearly marked on the drivers paperwork. Make sure to get a copy of the Bill of Lading that includes both the drivers and the customer's signature.
    • The bill of lading (driver’s paperwork) indicates the number of cartons or the number of pallets, not necessarily the number of items. You must open and check that all items on the order have been received before you sign the paperwork.
    • After all products are inspected, sign off on the drivers paperwork. Once the customer signs off that all cabinets are received, Kitchen Resource Direct will not be responsible for missing items.

    Missing Items Policies

    • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect all products in the presence of the carrier representative. If you detect any missing items from the shipment, you must document in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com.
    • KRD will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
    • Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

    Damage/Defects Policies

    • Please inspect all products in the presence of the carrier representative. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver’s paperwork) in front of the carrier and report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com.
    • Kitchen Resource Direct, LLC is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
    • All unconcealed damaged items must be reported on the bill of lading (driver’s paperwork) at the time of delivery. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage. No claims with be allowed without the proper paperwork signed by both you the customer and the carrier representative.
    • All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage.
    • Clear photos showing the damage or defective items will be required to process any claim.
    • All product verified correctly as defective will be shipped at no charge.
    • If you have any questions or concerns please contact us at 1-877-KRD-0088.

    Return/Cancellation/Mistake Policies

    • NO RETURNS on kitchen cabinets or cabinet parts and accessories. Kitchen Resource Direct, LLC does not accept cancellation of orders or accept any returns, so please review all orders carefully.
    • We offer free design services to help the customer buy with confidence; however we do not accept any design related responsibility.
    • If a mistake is made during the checkout process, you may contact Kitchen Resource Direct, LLC via email at customerservice@kitchenresourcedirect.com immediately to try and resolve the issue; however Kitchen Resource Direct, LLC reserves the right to deny any requests.

    Cabinet Replacements

    • Once a claim has been approved, Kitchen Resource Direct will get the replacement parts shipped out as soon as possible.
    • Kitchen Resource Direct will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. Kitchen Resource Direct is not responsible for the assembly of the new part.

    Titusville Kitchen Cabinet Policies (ships in Approximately 5-12 Business Days)

    Delivery Timeframe

    • Titusville cabinets and accessories are generally shipped in 5-10 Business Days after the order is placed. If custom options are selected they will generally ship in 10-12 business days after the order is placed. All Titusville cabinets include free delivery (on orders over $2,000.) All orders include call ahead for appointment and lift gate service.
    • CABINET CUSTOM OPTIONS- If any order contains custom cabinet options on just one cabinet the lead time for the entire order will be generally 10-12 business days. This timeframe does not include weekends or holidays.
    • The transit time can add an additional 2-5 business days to the overall delivery time. The customer will receive a call from the freight company to be notified of the delivery day and time frame.

    Delivery Methods

    • All deliveries are tailgate delivery only. This means that the freight company is only responsible to take the product to the tailgate or end of the truck.
    • FREE LIFTGATE. Kitchen Resource Direct includes a free lift gate for all deliveries that have pallets included. The customer receiving the product is still responsible to unload all items off the truck.
    • PLEASE NOTE: Many of the products are very large/heavy and may require at least two or three people to unload.
    • All shipping locations must be able to accommodate for large tractor trailers. A large tractor trailer truck includes a 53’ bed and can be as long as 73’ with the truck cab. If the location cannot handle a large tractor trailer, then special accommodations must be made and additional fees may apply.
    • The customer is responsible to notify Kitchen Resource Direct at the time of purchase if the delivery address is not accessible for a large freight truck and we will help make the special accommodations after the order is placed. Kitchen Resource Direct has the final say on whether or not we can access a particular area.
    • The customer will receive an email after the cabinets have shipped with the shipping information. The transit time can add an additional 2-5 business days to the overall delivery time. The customer will receive a call from the freight company to be notified of the delivery day and time frame. This time and date cannot be changed and the customer will be responsible to have someone 18 years or older at the location to accept the delivery.
    • The driver will not unpack the cabinets; however if a cabinet appears to the damaged you may ask to open the box for further inspection. The driver is not responsible to haul away any trash.
    • Some parts and accessories will be shipped via FedEx or UPS and will be dropped off at the delivery site. Generally, no signature is required.

    Shipping Policies

    • Kitchen Resource Direct, LLC will ship all orders in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays or any other unforeseen delays that are out of Kitchen Resource Direct, LLC control.
    • Some items are shipped using a third party shipping company (UPS, FedEx, National Freight Carrier, etc.) that is not affiliated in any way with Kitchen Resource Direct, LLC. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States (excluding Hawaii & Alaska).
    • Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
    • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. If a scheduled delivery cannot take place due to weather, truck issues etc. the delivery agent will call and reschedule. Kitchen Resource Direct, LLC is not responsible for lost time or wages due to a shipment being delayed.
    • Kitchen Resource Direct, LLC will ship anywhere in the Continental United States that has normal access and does not require special handling to reach the site (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.

    Receiving Policies

    • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You must check to make sure that all items on the order sheet are delivered by the shipping company.
    • All missing and visibly damaged items must be clearly marked on the drivers paperwork. Make sure to get a copy of the Bill of Lading that includes both the drivers and the customer's signature.
    • The bill of lading (driver’s paperwork) indicates the number of cartons or the number of pallets, not necessarily the number of items. You must open and check that all items on the order have been received before you sign the paperwork.
    • After all products are inspected, sign off on the drivers paperwork. Once the customer signs off that all cabinets are received, Kitchen Resource Direct will not be responsible for missing items.

    Missing Items Policies

    • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect all products in the presence of the carrier representative. If you detect any missing items from the shipment, you must document in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com.
    • KRD will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
    • Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

    Damage/Defects Policies

    • Please inspect all products in the presence of the carrier representative. If you detect any visibly damaged or defective items from the shipment, you must notify in writing on the Bill of Lading (driver’s paperwork) in front of the carrier and report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com.
    • Kitchen Resource Direct, LLC is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
    • All unconcealed damaged items must be reported on the bill of lading (driver’s paperwork) at the time of delivery. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage. No claims with be allowed without the proper paperwork signed by both you the customer and the carrier representative.
    • All concealed damaged items must be reported within 30 days after the product has been delivered. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage.
    • Clear photos showing the damage or defective items will be required to process any claim.
    • All product verified correctly as defective will be shipped at no charge.
    • If you have any questions or concerns please contact us at 1-877-KRD-0088.

    Return/Cancellation/Mistake Policies

    • NO RETURNS on kitchen cabinets or cabinet parts and accessories. Kitchen Resource Direct, LLC does not accept cancellation of orders or accept any returns, so please review all orders carefully.
    • We offer free design services to help the customer buy with confidence; however we do not accept any design related responsibility.
    • If a mistake is made during the checkout process, you may contact Kitchen Resource Direct, LLC via email at customerservice@kitchenresourcedirect.com immediately to try and resolve the issue; however Kitchen Resource Direct, LLC reserves the right to deny any requests.

    Cabinet Replacements

    • Once a claim has been approved, Kitchen Resource Direct will get the replacement parts shipped out as soon as possible.
    • Kitchen Resource Direct will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. Kitchen Resource Direct is not responsible for the assembly of the new part.

    Sink Policies (ships in 2-3 days)

    Brands:

    • Global Sinks
    • KRD Sinks

    General Policies

    • Sinks ship in 2-3 business days via FedEx or UPS ground shipping. Shipping is FREE on all sink orders. Sinks combined with other non sink items may be charged a shipping fee.
    • Customer does not need to be home to accept the delivery.
    • Returns must be approved by Kitchen Resource Direct. Customer must email customerservice@kitchenresourcedirect.com to get a RMA (Return Merchandise Authorization) number. Customer will be subject to a 20% Restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has shipped you cannot cancel the order.

    Hardware Policies (ships in 2-5 days)

    Brands:

    • Top Knobs hardware
    • Berenson hardware
    • Belwith hardware

    General Policies

    • Hardware ships in 2-5 business days via FedEx or UPS ground shipping. Shipping is FREE on all hardware orders over $49.00. Hardware combined with other non hardware items may be charged a shipping fee.
    • If Kitchen Resource Direct does not have the items in stock we will have it shipped directly from the manufacturer to the customer. This can add additional 1-5 business days to the over shipping.
    • Sometimes items are discontinued by the manufacture and Kitchen Resource Direct is not notified. If you order an item that was discontinued Kitchen Resource Direct will refund your entire purchase and you will be notified via email.
    • Customer does not need to be home to accept the delivery.
    • Returns must be approved by Kitchen Resource Direct. Customer must email customerservice@kitchenresourcedirect.com to get a RMA (Return Merchandise Authorization) number. Customer will be subject to a 20% Restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has shipped you cannot cancel the order.

    Rev-a-Shelf Policies (ships in 2-5 days)

    General Policies

    • Rev-a-Shelf items ship in 2-5 business days via FedEx ground shipping. Shipping is FREE on all Rev-a-Shelf orders over $149.00. Rev-a-Shelf items combined with other non Rev-a-Shelf items may be charged a shipping fee.
    • Some Rev-a-Shelf items are special order only and will take 2-3 weeks for the item to ship. No returns on special order products. All special order products are marked on the product page.
    • Sometimes items are discontinued by the manufacture and Kitchen Resource Direct is not notified. If you order an item that was discontinued Kitchen Resource Direct will refund your entire purchase and you will be notified via email.
    • Customer does not need to be home to accept the delivery.
    • Returns must be approved by Kitchen Resource Direct. Customer must email customerservice@kitchenresourcedirect.com to get a RMA (Return Merchandise Authorization) number. Customer will be subject to a 20% Restocking fee on all items returned and will be responsible to pay the return shipping on all items returned. No returns after 30 days of receiving your order.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has shipped you cannot cancel the order.

    Sample Door Policies (ships in 1 days)

    General Policies

    • Sample doors ship in 1 business day via FedEx ground shipping. Shipping is FREE on all sample door orders. Sample doors combined with other non sample doors items may be charged a shipping fee.
    • If a sample door is on backorder we will ship the sample doors in stock and ship the backorder as soon as we have the door back in stock.
    • Customer does not need to be home to accept the delivery.
    • If you return your door samples within 30 days of receiving the order, you will receive a 100% refund on your deposit. The shipping both to and from you is on us. Simply attach the new label included with your samples.
    • Any missing or damaged items must be reported within 3 business days of receiving the order.
    • Once an order has shipped you cannot cancel the order.

    Disclaimer for Painted Wood Cabinetry

    • Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. Some people think joint lines actually add to the appeal of painted cabinets. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to Kitchen Resource Direct.
    • Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines.
    • Joint lines also may occur due to the repeated impacts from normal everyday use.
    • An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
    • Discoloration: All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.

    Pricing Disclaimer

    • Kitchen Resource Direct, LLC reserves the right to change pricing without notice. Kitchen Resource Direct, LLC cannot change the prices or amount due on products that have been already paid for and are scheduled to be delivered.
    • Kitchen Resource Direct, LLC accepts Visa, MasterCard, Discover, American Express, PayPal, and cashier's checks. No personal checks, business checks, or money orders will be accepted. Cashier's check is only accepted by express mail received within 5 business days or order is automatically canceled and shopping cart price no longer honored.

    Make Cashier’s Check payable to:

    Kitchen Resource Direct, LLC-Receivables
    109 N Brush St Suite 100
    Tampa, FL 33602

    Warranty Policy

    • Kitchen Resource Direct, LLC hereby warrants to the original purchaser, for residential applications only, that all items are free from defects in material and workmanship. The warranty runs for as long as you own the home and begins upon the date of delivery. Kitchen Resource Direct, LLC has the right to determine if the product is repairable or replaceable and does not include any labor for removal or replacement of the new product. This warranty does not extend to defects caused by: improper handling, storage, installation, assembly, modifications or alterations to the product, extreme temperatures, intentional damage, fire or water, acts of nature, harsh abrasive chemicals, accidental misuse, or normal wear and tear.
    • Cabinets are made of natural wood and may over time vary in texture, color or wood grain, and exhibit subtle changes over time. These variations are considered nature and are not covered under the Kitchen Resource Direct, LLC warranty program.
    • All warranty claims MUST be made via email to claims@kitchenresourcedirect.com and must have pictures along with a detailed description of the defects. After Kitchen Resource Direct, LLC reviews the claim within a 72 hour period or three business days they will, at their discretion, determine to repair or replace the defective product. Kitchen Resource Direct, LLC will be responsible for all shipping and handling fees if a valid claim is approved.

    Applicable Law

    • By using any Kitchen Resource Direct, LLC services, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise you and Kitchen Resource Direct, LLC. All disputes will be filed in Hillsborough county under Florida Law. All disputes must be mailed to 701 S Howard Ave. #106238, Tampa, FL 33606. All emailed disputes will not be responded too.

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