Frequently Asked Questions
Do we ship to Canada or outside the continental US?
Not at this time, but we will ship to the border of the continental US.
Can I pick up my order?
We only offer home delivery.
Can I adjust/choose my delivery date?
It depends on the shipment. Please contact Customer Service to inquire.
Where is your company/manufacturer located?
Our administrative offices are located in Tampa, FL. The products ship out of various locations.
How long does it take from the time I order cabinets until they are delivered?
It depends on the collection of cabinets you purchase and their destination. Please see full Shipping Terms for a time frame estimate.
Cabinet Assembly & Installation
Do the cabinets come with all the assembly hardware?
Do the cabinets come with installation tools or equipment?
You must supply your own tools and equipment.
Will your RTA cabinets be shipped with assembly instructions?
Only the Crestview RTA cabinets will come with printed instructions. Please see the video page on our website for assembly guidance with our Titusville RTA line.
Can I buy the Deerfield® cabinets unassembled or the RTA cabinet assembled?
The Deerfield collection only comes fully assembled and the RTA cabinets unassembled.
Do you partner with or can you suggest any installers?
Because we ship all over the country, we do not have installers that we work with. We recommend you search for an experienced kitchen installer with great reviews or referrals.
Can you purchase over the phone?
At this time we only take orders online.
What is your price-match policy?
The item must be exactly the same product to qualify. You may send the link of the competitor's site to Customer Service for price match approval.
Do you offer special pricing for builders/contractors?
No. Instead, we offer the lowest price to all of our customers and frequently run sales. Please sign up on the homepage to be notified via email of our sales as they happen!
Do you offer financing?
Yes! We now offer financing through Affirm with 3, 6, or 12 month terms.
Should I feel comfortable ordering kitchen cabinets over the internet?
Many people are concerned about ordering products online. We strive to make sure that we make that process as easy as possible for all our customers. We only carry the highest quality products and stand behind all our items. Our cabinets are KCMA certified and our company is BBB accredited.
Do we have a showroom?
No, this is how we are able to keep our prices low for you! But we do offer a Free Sample Door program. Just pay a deposit for each door, we will ship it with no charge to you and you may ship it back to us for free, and get a full refund!
Can I use the cabinets outdoors?
We do not sell outdoor cabinets. Using our cabinets outdoors will void the warranty.
Do any of the cabinets come in other colors or finishes besides those listed on the site?
No, but we love hearing your suggestions!
Do the doors and drawers come with soft close?
All cabinet lines come standard with soft close drawers. The Deerfield Assembled and Crestview RTA cabinets also both come standard with soft close doors. For the Titusville RTA line, you can purchase soft close door mechanisms. View our Comparative Chart for further details about each cabinet line.
Do we sell just doors or drawer fronts or just cabinet boxes without doors or drawers?
We only sell complete cabinets.
Do the cabinets come in any other types of wood?
No, only the wood listed on the website: Maple or Cherry.
Can I pay extra to have glass included with my Deerfield or Titusville order?
We do not ship glass.
Where should I go to buy glass inserts?
We recommend finding a local glass shop.
Are your cabinets covered by a warranty?
Yes! Cabinets.com offers a limited lifetime warranty - Full Warranty Policy.
How do I adjust the drawers on my cabinetry?
Instructional videos are available!.
Do you offer unfinished cabinets?
All cabinet doors, drawer fronts, and face frames come finished. Additionally, the Crestview cabinets come with finished sides. The Deerfield and Titusville cabinet boxes come finished with the exception of the cabinet sides. For these two cabinet lines, exposed cabinet sides will require the purchase of a finished end panel (skin).
Are the kitchen cabinets all wood or particleboard?
All our cabinets are made from maple/cherry wood and high-grade plywood. Each cabinet style we offer has a complete specifications guide that will explain the construction of the cabinet.
What are the differences in construction/features between the Titusville RTA and Crestview RTA cabinet lines?
With the Titusville RTA cabinets, custom options and modifications are available, but all cabinet sides come unfinished. Soft close doors do not come standard in this line. The Crestview RTA cabinets come standard with soft close doors and finished sides. However, modifications and custom options are not available in this line.
What is the difference in delivery timeframes between the Titusville and Crestview lines?
The Titusville cabinets deliver 2-4 weeks from when the order is placed. The Crestview cabinets deliver 2-3 weeks from when the order is placed.
What is the difference in packaging with the Titusville and Crestview lines?
In the Titusville line, each cabinet carcass is in one box and the corresponding cabinet doors/drawers/face frame are in another box. Soft close drawer glides will also come in a separate box. The Crestview cabinets will come with each cabinet in one complete package.
Do you offer kitchen islands?
Our designers use base cabinets to construct kitchen islands.
How long does it take to get a design once I submit my design request?
Generally, 3-4 business days. Extended lead times do occur depending on the current workload.
Can someone from Cabinets.com come to my home to take measurements?
How much does the design service cost, and are there any fees attached with the design or any commitments that I have to make?
The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information. The only requirement is your name, email address, and phone number so that we can contact you regarding your design request and measurements.
What kitchen design software does Cabinets.com use?
We use 2020 Design Technologies software. This is the industry leading kitchen design software.
What type of financing is offered?
Cabinets.com offers financing through Affirm. This allows our customers to have the option to split their payments up into either 3, 6, or 12 month periods at competitive rates. Affirm loans vary between 10% and 30% APR simple interest.
How would I sign up for financing on my order?
To use Affirm financing, your Cabinets.com order must be over $2500. You can sign up on the Affirm website or select Affirm as your payment method while checking out on Cabinets.com.
What charges will I incur when using this financing?
The corresponding finance charge is the only fee associated with an Affirm loan - they don’t charge late fees, service fees, prepayment fees, or any other hidden fees.
Will signing up for Affirm financing affect my credit?
When you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.
How would I get an idea of what my payments would be?
Check out the Affirm Financing Calculator for payment estimates.
What is your return policy?
We accept returns on hardware, Rev-A-Shelf accessories, and sinks only. Customer is responsible to pay return shipping, and will incur a 20% restocking fee. We do NOT accept returns on cabinets or cabinet parts. Submit a Return Request
What if I dislike the finished product?
Unfortunately, we do not accept returns or exchanges on individual cabinets, cabinet parts, or entire cabinet orders. Please see our refund policy above for hardware, Rev-A-Shelf accessories, and sinks.
Customer Service Hours:
Monday thru Thursday - 8am - 7pm EST
Friday - 8am - 5pm EST
Saturday & Sunday - Closed
Closed National Holidays